Shingo Insight

About Shingo Insight
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The Shingo Institute has been assessing organizational performance for more than 30 years and has developed a methodology for determining the degree to which an organization believes the behaviors of its executives, managers, and team members are aligned with the principles of the Shingo Model™. It is a simple methodology, such that any organization can easily evaluate itself on a regular basis to help determine if the changes they are making to their systems are actually changing the culture (behavior) and impacting value to the customer (results).
Ideal Behaviors
The way people behave when they come to work has a direct impact on the bottom line of any organization. Successful organizations have systems that drive their culture ever closer to ideal behavior and ideal results. The desired outcome of aligning behaviors (the culture) with principles of operational excellence result in continuously improving quality, cost, delivery, customer satisfaction, morale, safety and environment, or in other words, value for the stakeholder.
How it Works
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Shingo Insight is a simple, web-based, anonymous self-assessment tool that measures the satisfaction, engagement, and culture of the organization using the Shingo Model. This self-assessment measures behaviors using behavioral benchmarks to help organizations improve their cultures and performance consistency.
Shingo Insight is currently available in 12+ languages with new languages added upon request.
Results are anonymous; individual responses cannot be easily traced back to the participant.
Each question is centered on the Shingo Model, but worded in basic terms.
The Insight Survey takes approximately 20 minutes to complete.
Uses for the Evaluation Tool
Gap identification and analysis between position levels and job functions.
Organizational health and culture evaluation.
Most beneficial when administered on a regular basis to track improvement over time.
What You Receive
Detailed and interactive dashboard to break down and analyze collected data.
Results reported for the organization as a whole, as well as for each category of Leadership, Managers, and Team Members.
Option to work with a Shingo Affiliate to help you understand the findings and learn how to use them to improve your organization. (May include an additional fee. Contact us for more information.)
The Details
The main section of the evaluation is based on the principles of the Shingo Model. Each principle has three behavioral benchmarks followed by two or three questions, as in the screenshot below.
In order to get a meaningful sample, we ask that all executives and managers in the surveying entity take the evaluation.

The number of employees that will need to take the survey will depend on the size of the organization and the breakdown provided by the organization in the application.
Pricing
$1,000 fee plus $5.00/person for the sample size (The appropriate sample size will be determined from the application).
Frequently Asked Questions
How much time should my organization plan to administer the evaluation?
Plan to administer the evaluation in your organization in a one- to two-week period, depending on the size of your organization.

How many of our employees need to be surveyed?
You are not required to administer the survey to the entire organization. We are aware of the time and resources this evaluation takes. Please try to randomly distribute the survey to your organization in such a way that your sample will represent your organization (see “Scope” below). The closer to the pre-calculated sample size (see Pricing above), the more confidence you can have in the results.

What devices can I use to take Insight?
The Shingo Insight Survey can be accessed by most devices, e.g. smartphone, tablet, PC, laptop, etc. Because the survey is anonymous, multiple people can use the same device. Since the Survey is hosted online, permissions may be necessary to allow for employee internet access.

What is the timeline for Shingo Insight?
After filling out the contact form above, a representative of the Shingo Institute will be in contact to begin discussions and potentially demo Shingo Insight. Once your interest in Shingo Insight has been verified you will be sent an application. After the application is completed there will be a minimum of a two-week lead time prior to the survey distributed.
Further Issues for Consideration
Scope
If your organization has multiple sites, we prefer you administer Shingo Insight in a way that gives you a clear and logical division between the evaluation site and the rest of the organization. An example of this would be attempting to administer one evaluation to several sites in different countries (overly wide scope).

In the same manner, avoid surveying subdivisions within a site or facility, e.g., surveying only the operations functions of a facility (overly narrow scope). In either case, the survey will not likely give meaningful insight into the culture of an organization, and again, will risk skewing the data.

Participation Agreement
If you desire to receive a copy of the questions prior to scheduling a Shingo Insight, you are required to sign a participation agreement form. You will be provided with a participation agreement form once you have filled out the contact request.
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